I craft minimalist UI to build frictionless digital products that help users reach their goals.
Visual design
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Product design
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Icons
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Figma
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Illustration
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Information architecture
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Design system
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Visual design ✦ Product design ✦ Icons ✦ Figma ✦ Illustration ✦ Information architecture ✦ Design system ✦
From Uncertainty to Confidence: American Express Trip Cancel Guard
Redesigning a fragmented insurance flow into a trusted, flexible protection experience — built around how travelers actually make decisions.
Please note: Clicking this will open a new window, where my new portfolio is currently being developed.
Transforming agent and customer experiences at scale
As the sole designer, I led the modernization of the Genesys Cloud CX interface, refining core workflows and foundational UI patterns to improve agent efficiency, clarity, and overall experience across the platform.
IT Support, Unified in One Place — Resolved in Under an Hour
IT technicians at SOTI's enterprise customers were managing device fleets while juggling three separate areas of the platform just to initiate a single support interaction. I was brought in as the solo designer to rethink the live support experience end-to-end — starting from real user research, rebuilt on the Elevate Design System, and validated by the CEO before shipping.
Please note: Clicking this will open a new window, where my new portfolio is currently being developed.
Improving operational efficiency of supervisors by providing real-time contact center statistics and performance monitoring
End-to-end solo re-design of real-time analytics dashboard and reporting tool that integrates with the Genesys Cloud platform to provide contact center managers with key insights into their operations. The tool delivers real-time visibility into metrics like service levels, agent availability, call queue lengths, and more.
Aligning Stakeholders and Defining Product Direction Through a Three-Day Discovery Sprint
I co-facilitated a three-day virtual discovery sprint for the Consumption Portal, using Miro to bring stakeholders together around problem definition, ideation, and alignment. By the end of the sprint, we had a clear, shared product direction. As the sole designer on the project, I carried that direction forward by quickly creating an interactive prototype and final mockups within two days, enabling early usability validation.
My other design work
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My other design work ●
I regularly explore conceptual design projects as a way to experiment, refine my craft, and stay connected to evolving design patterns. Sharing this work on Dribbble allows me to learn from and engage with a global community of designers.
What people are saying
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“Ashish breathes passion! Having worked on a number of projects together I found his dedication to constantly evolve as a designer extremely contagious. He devotes his existence to achieving pixel perfection in his designs. He commits himself to crafting great UI with such attention to detail you may peer over his shoulder and bear witness to his careful sense of pixel positioning. Overall, he is an awesome colleague with a positive outlook and an asset to any design team.”
Sean Seaman - Experience Design Leader and Strategist
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“Ashish is an excellent web and graphic designer who is up-to-date with modern trends & technology. He has great attention to detail & understanding of customer requirements. He is also good with using tools fast and accurately. His competencies with UI design and development makes him complete visual designer resource. I would definitely recommend him for his work!”
Tejas Jani - Sr. Manager, Application Development
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“It was pleasure to work with Ashish during my internship at Genesys. I noticed and learned from him that he is very personable professor who wants as many details as possible to deliver the right product. He is a skilled designer who is able to convey clearly and decisively."”
Romi Patel - Business Intelligence Analyst
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