I craft minimalist UI to build frictionless digital products that help users reach their goals.

Visual design

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Product design

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Icons

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Figma

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Illustration

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Information architecture

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Design system

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Visual design ✦ Product design ✦ Icons ✦ Figma ✦ Illustration ✦ Information architecture ✦ Design system ✦

Transforming customer and employee experience with Genesys Cloud CX

As a solo designer on the project, my task was to refresh existing Genesys Cloud UI framework focusing on subset of enhancements to improve overall agent experience.

Helping IT technicians to provide fast, high quality customer service to keep mobile operations running smoothly

End-to-end solo re-design of live chat support widget for SOTI’s fastest growing and innovative product called XSignt. Live support feature provides richer troubleshooting experience for the user and the technician. Provide seamless experience of text, voice and video chat under one roof thus reduce resolution time.

Improving operational efficiency of supervisors by providing real-time contact center statistics and performance monitoring

End-to-end solo re-design of real-time analytics dashboard and reporting tool that integrates with the Genesys Cloud platform to provide contact center managers with key insights into their operations. The tool delivers real-time visibility into metrics like service levels, agent availability, call queue lengths, and more.

Collaborate with the stakeholders to co-facilitated
3 days discovery sprint workshop at Genesys

Co-facilitated 3 days discovery sprint workshop for a project called ‘Consumption Portal’. It was fun filled virtual workshop in Miro. At the end of 3 days, we successfully ironed out the project direction and alignment between stakeholders. As a solo designer on the project - i took the direction we finalized in the workshop and came up with the quick interactive prototype and a final mock-up within two days for usability study.

My other design work

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My other design work ●

When i’m not too busy, i usually spend my time designing cool conceptual projects to keep myself up-to-date with latest design trends and it also helps me brush up my design skills. I usually upload my work on to Dribbble and gather feedback from fellow designers across the globe.

What people are saying

  • “Ashish breathes passion! Having worked on a number of projects together I found his dedication to constantly evolve as a designer extremely contagious. He devotes his existence to achieving pixel perfection in his designs. He commits himself to crafting great UI with such attention to detail you may peer over his shoulder and bear witness to his careful sense of pixel positioning. Overall, he is an awesome colleague with a positive outlook and an asset to any design team.”

    Sean Seaman - Experience Design Leader and Strategist

  • “Ashish is an excellent web and graphic designer who is up-to-date with modern trends & technology. He has great attention to detail & understanding of customer requirements. He is also good with using tools fast and accurately. His competencies with UI design and development makes him complete visual designer resource. I would definitely recommend him for his work!”

    Tejas Jani - Sr. Manager, Application Development

  • “It was pleasure to work with Ashish during my internship at Genesys. I noticed and learned from him that he is very personable professor who wants as many details as possible to deliver the right product. He is a skilled designer who is able to convey clearly and decisively."”

    Romi Patel - Business Intelligence Analyst

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